Business-to-business marketing (often referred to as B2B) is the development and marketing of services and products to business, governmental, and institutional markets at the local, national, or international level, rather than private retail consumers. The vehicles of business-to-business marketing are fundamentally the same as those that are used to reach the consumer market. They range from traditional methodologies such as newspaper and magazine advertisements, direct mail, catalogs, television and radio marketing, outdoor advertising, sales promotions, and other long-established public relations/advertising media to the relatively new business avenue of the Internet. According to business analysts and participants alike, the World Wide Web is revolutionizing this aspect of the corporate world. In fact, the Internet has already surpassed many traditional marketing avenues for both business-to-business and business-to-consumer marketing, transforming the term "B2B" into one that is practically synonymous with electronic commerce. "What's behind this [tremendous growth]?" asked
The Practical Accountant. "The intention is to enable buyers and suppliers to find each other much more easily, and still be able to take a slice of every transaction. That's the basic business model behind the thousands of business-to-business firms that have already started operations."
Business-to-business selling is much different than business-to-consumer marketing in several important respects. The average business buyer, for instance, is more knowledgeable about the merits (price value, ability to meet business needs, etc.) of products and/or services under consideration. Business buyers are also governed by organizational buying behavior, whereas consumer purchases are typically made by individuals or small groups (such as married couples or roommates). Major business purchases, whether of bulk shipments of office supplies, a single major piece of manufacturing equipment, or an ongoing business service (from security and maintenance to accounting and graphic art services) require far more research on the part of the buyer than do retail purchases by individual consumers, both because of their complexity and their price tag. "Many people influence the [business purchase] decision—from the purchasing agent and company president to technical professionals and end-users," noted Robert Bly, president of the Center for Technical Communication. "Each of these audiences has different concerns and criteria by which they judge you." Finally, and most importantly, business-to-business marketing is based on the knowledge—shared by both buyer and seller—that the buyer
needs to purchase goods and services merely to keep its operations going. The question is whether the buyer chooses to utilize your company's goods and/or services, or those of one of your competitors. "Most consumer advertising offers people products they might enjoy but don't really need," stated Bly. "But in business-to-business marketing …the business buyer wants to buy. Indeed, all business enterprises must routinely buy products and services that help them stay profitable, competitive, and successful."
B2b Marketing on the Internet
Traditional means of reaching business customers such as catalogs, direct mail, and convention booths remain an important element of marketing for many companies, and they will continue to be valuable tools. But the business-to-business market was fundamentally transformed by the growth of the Internet in the late 1990s, and e-commerce is widely expected to drive the expansion of the B2B world in the foreseeable future. In fact, many analysts believe that B2B spending on the Internet will quickly eclipse that of business-to-consumer spending in that medium. Gartner Group reported in 1999, for instance, that business-to-business transactions reached $237 million, a figure four times greater than the amount generated by business-to-consumer electronic commerce transactions. And Forrester Research, an Internet consulting firm, claimed that business-to-business e-commerce reached about $406 billion in 2000, and estimated that the figure would increase to about $2.7 trillion by 2004. A 2000 analysis by Jupiter Communications offered an even more optimistic assessment of the business e-commerce scene, predicting that the B2B market will account for more than $6.43 trillion in online trade by 2005. The same study indicated that 35 percent of that money will be attributed directly to business-to-business exchanges (also known as net marketplaces, net markets, B2B auctions, and online trading areas).
Marketing exchanges are an important facet of this explosion in business-to-business activity on the Internet. B2B marketing exchanges are electronic marketplaces that allow companies to place goods and/or services out for bid on the Internet. Any qualified supplier can then bid on the job order. "Some online exchanges allow businesses to search for particular products or suppliers and agree on the terms of transactions online (with actual transactions being conducted offline)," explained
Entrepreneur's Melissa Campanelli. "Other exchanges allow complete transactions to take place online. Either way, B2B exchanges make it easy for buyers and sellers worldwide to come together on the Web to do business."
Whatever their form, Internet marketing exchanges can be beneficial to businesses in several specific ways. David Pyke, writing in
Supply Chain Management Review, cited process cost savings and unit cost reductions as key bottom-line benefits: "Process costs include developing supplier relationships, handling proposals and quotations, and processing purchase orders. To the extent a company can automate procurement, it saves time, needs fewer people, and makes fewer errors…. Unit cost savings arise when a company solicits bids from multiple suppliers, rather than repeatedly awarding the contract to the same one or two companies…. If a company can attract bids from 25 suppliers rather than 5 and, if suppliers can see the bidding real time, the market appears to approach the economists' ideal of perfect competition." Many experts, however, urge B2B buyers to consider more than the bid price when evaluating suppliers. "Exchanges can be used …to put suppliers against one another," noted Pyke. "If there is a lot of fat in the system, exchanges should create real and long-term supply chain savings." But he warns against taking good suppliers for granted. "A company could restrict the number of bidders or reserve a portion of the volume for select suppliers, even if their prices are slightly higher," he wrote. "The bidding information can be a basis for discussions about price reduction, but it is important that purchasers use exchanges to support their strategy, not to undermine supplier relationships…. Managers should take care not to employ the B2B products in ways that disrupt existing, successful relationships or that create unnecessary confusion in the supply chain." Besides, dropping transaction costs on B2B sites have made it easier for many buyers to avoid making bid price the sole consideration in awarding business. In 1999, for instance, buyers and suppliers were charged an average fee of 12 percent of total transaction; in 2000, average transaction fee dropped to about 4 percent. Some analysts believe that transaction fees may disappear altogether in the future, if exchange owners can instead be compensated with business information about buyers that they can in turn package and sell as a value-added service to suppliers.
Other observers, meanwhile, point to other advantages that can be gained from involvement in B2B exchanges, from exposure to suppliers/buyers that they might not otherwise meet through traditional channels (because of distant location, limited visibilility of other marketing media, etc.) to general networking opportunities. "A trading exchange can be defined as a dynamic electronic marketplace that allows participants to conduct commerce, collaborate on projects and purchases, review industry news and trends, and use information for smart decision making within a trading community," summarized Jay McIntosh in
Chain Store Age Executive.Using B2b Exchanges
Before selecting an exchange on which to do business (as either a buyer or seller of business goods and/or services), small business owners and managers should first conduct extensive research to make sure that they are dealing with a reputable exchange that can satisfy their business needs. Industry publications are a good source of information in this regard, as is the Internet itself.
Characteristics of good, reliable B2B exchanges include the following:
- It can and does integrate full product catalogs onto the site. "Suppliers don't want to be a line item in a catalog," one analyst told Manufacturing Systems. "Rather, they want rich systems to differentiate themselves, profile customers, and segment prospects."2) It is a well-known site that targets your industry. Suppliers who establish a presence on a B2B marketplace site that sees heavy traffic can save money on advertising and may be able to forgo the expense of establishing and maintaining their own Internet web site. Conversely, buyers want to frequent exchanges that have a variety of suppliers to choose from so that they can better their chances of securing the goods/services they require at an advantageous price.
- It is an innovative site that is responsive to rapidly changing business dynamics, both in your industry and in the larger business world. "The ongoing challenge is to have the people and processes in place to cope with any crisis or development, whether a new trend, market fluctuation, security issue, product shortage, or other situation as they arise," wrote McIntosh. "These cannot be dealt with on an ad hoc basis. However, the more layers put into a trading exchange, the less efficient they can be. In other words, the trading exchange must achieve a delicate balance between efficiency and security to become a viable part of the supply chain."
- Usage is compatible with other current business practices and dovetails with desired buyer/supplier relationships. "A company can concurrently use many different B2B products with many different suppliers" that range from close partners to distant sellers, noted Pyke. "As the B2B industry consolidates, companies will be able to use one product to support multiple styles of relationship."
- Other services provided on the site have value to your company. Many B2B marketplaces provide valuable information to participating companies, including current marketing information and data, industry news, and customer feedback. In addition, technically sophisticated exchanges can provide valuable assistance in closing the sale. "Credit checks are an essential part of commercial transactions, yet very few B2B sites have any kind of support for either party to the transaction, in terms of qualifying buyers and providing credit histories, guarantees, and so forth," noted Jim Seymour in PC Magazine. Ideally, the exchange will have mechanisms in place that will certify business processes, validate transactions, and efficiently resolve disputes between parties.
Today's business-to-business marketing practices continue to evolve, driven by the current power and future potential of the Internet. "Experts insist the future lies in the B2B-exchange business model," stated Melissa Campanelli in
Entrepreneur. "Because the Internet is secure and open to the worldwide community, companies can work more efficiently via faster and less expensive business processes." These basic, fundamental advantages seem destined to cement the Internet's reputation as the primary vehicle for business-to-business marketing for the foreseeable future.
bussines educationBusiness education is a term that encompasses a number of methods used to teach students the fundamentals of business practices. These methods range from formal educational degree programs, such as the Master of Business Administration (MBA), to school-to-work opportunity systems or cooperative education. Business education programs are designed to instill in students the basic theories of management and production. The main goals of business education programs are to teach the processes of decision making; the philosophy, theory, and psychology of management; practical applications; and business start-up and operational procedures.
Types of Business Education Programs
Traditional academic business education programs include college courses that teach students the fundamentals of management, marketing, ethics, accounting, and other relevant topics. These have been supplemented in recent years with extensive course offerings in computer skills, e-commerce management, and other elements of the "new economy." Students can earn degrees ranging from an Associate to a Ph.D (Doctor of Philosophy) in business administration. Some programs may consist of classwork only, while others—such as tech-prep and cooperative education programs, internships, and school-to work opportunities—combine academics with on-the-job training.
A tech-prep program is a four-year planned sequence of study for a technical field which students begin in their junior year of high school. The program extends through either two years of college in occupational education, or a minimum two-year apprenticeship. Students who complete the program earn either certificates or Associate degrees. Cooperative education (co-op) is a program which offers students a combination of college courses and work experience related to their majors. Co-op programs are available in a wide range of business disciplines, e.g., information systems, accounting, and sales. Participants enroll in a postsecondary educational program while employed in a related job. Most co-op participants are paid by their employers. The co-op program provides students with the work experience they need to obtain full-time employment after graduation. More than 1,000 postsecondary educational institutions and 50,000 employers participate in co-op programs throughout the United States.
Internships are related closely to co-op programs. The main difference, however, is that those who participate in internship programs are not paid, as internships are designed specifically to provide participants with work experience. Often, interns will complete the program separately from their academic setting, rather than combining the two.
School-to-work opportunity programs focus on career awareness for students. They provide participants with work mastery certificates and furnish them with links to technical colleges. In these programs, all participants have jobs, apprenticeships, or further schooling after finishing high school.
Career academies are occupationally focused high schools that contain "schools within schools." Primarily, they train high school juniors and seniors in such areas as environmental technology, applied electrical science, horticulture, and engineering. In addition to these schools, there are also privately operated business schools that grant certificates to students who complete their programs.
All of these types of business education programs provide participants with career paths for high-skill technical and professional occupations by formally linking secondary and postsecondary education, and by integrating academic and occupational learning. Students who complete such programs gain an advantage over people who concentrate solely on the academic part of business education. Whichever route students use to acquire a basic knowledge of business skills and principles, there exist ample opportunities to prepare them for business careers.
Entrepreneurs and the Mba
In the past, many entrepreneurs viewed the Master of Business Administration (MBA) degree as unnecessary to small business success, and some believed that it stifled the creativity that allowed small businesses to develop and grow. Most entrepreneurs counted on their energy, work experience, industry knowledge, and business connections rather than on their formal business education. But in recent years, increasing numbers of entrepreneurs have chosen to pursue an MBA degree. Jay Finegan, writing in
Inc., suggested two reasons for this change. First, today's business world often requires small companies to compete for the same customers as much larger, professionally managed corporations. Second, entrepreneurs are finding that even their smaller competitors are likely to be run by MBAs, as more downsized executives decide to start their own companies.
When they face the fact that their competitors' business training might offer them an advantage, many entrepreneurs choose to pursue an MBA in order to even the playing field. The MBA degree offers entrepreneurs a set of sophisticated management tools that can be brought to bear on the challenges lenges of running a small business, including economic analysis, marketing knowledge, strategic planning, and negotiating skills. In addition, a business education can help many small business owners to broaden their viewpoints and recognize trends within their business or industry.
Yet another reason for the increase in entrepreneurs pursuing MBA degrees is that most such programs have become more practical in recent years. In addition to teaching theory, MBA programs are increasingly emphasizing teamwork, hands-on experience, and cross-disciplinary thinking. This approach makes the MBA much more applicable to the entrepreneur's interests and experience.
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