AdSense Facts & Fictions Part VI: User-Generated Content

Fiction: I shouldn’t be held responsible if users post content on my site or network that violates AdSense policies.

Fact: You are responsible for ensuring that all of your content, including user-generated content such as forum posts, blog comments or outside feeds, is in compliance with AdSense policies on any page or site for which you’ve enabled AdSense ads.

As we’ve discussed in previous posts in this series, we regularly review the content in the AdSense network to ensure that it's safe for advertisers, users, and publishers, as network quality is of premium importance. Just as you, our publishers, expect us to do all we can to remove undesirable ads, our advertisers expect high standards to be maintained; for example, a company using AdWords to market baby clothes doesn’t want their ads to appear next to violent or mature content. In order to be transparent about what kinds of content violate our policies, we’ve published a complete list in our Help Center.

Making sure content complies with our policies can be complex when factoring in user-generated content. Keeping tabs on the hundreds (or even thousands!) of videos, blog posts, photos, tweets, and comments that can come in every day is a massive undertaking. However, you are ultimately responsible for all sites on which you have placed your ad code, regardless of whether you own or have produced the content. This blog post provides a few suggestions to help you prevent and monitor potential content violations.

In most cases, our first step after a policy violation is found is to issue a policy notification for the site. Exceptions include DMCA and egregious policy violations, more details here. After the initial notification, you need to take action, not simply respond to the warning, but implement solutions to proactively ensure that violating content is removed and new content added to the network or site complies with our policies.

We understand that it can take time to find the best solution to prevent problematic content from appearing on your site and we want to work with you to give you the time needed to find a fix. If it becomes evident that a publisher is unable to do so, or if the violation is continuing or egregious, then we will disable an account. We offer an appeals process, but the bottom line is, we can’t partner with publishers that pose a risk to our advertisers (just as we won’t partner with advertisers that could compromise you).

We know how hard you work to make sure that your sites are of the highest quality and free of adult content, unoriginal content, or anything else that may violate policies and we thank you for your efforts. When advertisers, publishers, and users know they can trust the integrity of our advertising environment, everyone wins.

Posted by Hannah Schlesinger - AdSense Policy team

Editor's Note: An earlier version of this post implied that an AdSense publisher has to proactively screen all content on his or her site. While publishers are required to take steps to keep the pages on which ads appear free from content that violates our policies, there are various methods that publishers can take to do this (see here for tips).

AdSense Facts & Fiction Part V: Unoriginal content

Fiction: Publishers can put ads on auto-generated pages or other copied content that was not created by them.

Fact: We don’t allow sites with auto-generated or otherwise unoriginal content to participate in the AdSense program. This is to ensure that our users are benefiting from a unique online experience and that our advertisers are partnering with useful and relevant sites.

In the past, we’ve talked about tips for maintaining an AdSense-friendly site with user-generated content (UGC). Today's topic is not only applicable to UGC sites, but also to all websites affiliated with AdSense for content.

Sometimes we come across sites that are using software to generate automated content. These sites might look like normal news sites, but the information is completely plagiarized. Scraping content and passing it off as one’s own is not only wrong, but it also happens to be a serious violation of our policies. AdSense depends on maintaining a balance between user, publisher, and advertiser experience. We strive to protect that ecosystem as much as possible by encouraging and protecting unique and relevant content.

Obviously publishers and Google are concerned with revenue generation, and when original traffic encounters quality content, it’s a match made in heaven. The best way to engage users in the long term is to engage users. Provide your opinion on the news, offer a different service, organize your site in a way so that a user is captivated and moved.

Take some time to familiarize yourself with these webmaster quality guidelines, and if you find sites within our network that are clearly violating these guidelines, feel free to report it to us.

One last thing: a quick, but well-deserved thank you to the majority of you that continue to inspire us with your great, unique, and creative content. Keep up the awesome work!

Posted by Cecelia Choi - AdSense Policy team

AdSense Facts & Fiction Part IV: Program policies

Fiction: AdSense disables accounts and issues warnings at random.

Fact: We rely upon a detailed set of guidelines when looking at policy violations, and these policies are published in our Help Center. Our intent is to keep Google's content and search networks safe and clean for our advertisers, users and publishers. We seek to be as transparent and consistent with our decision making.

Part of our job of monitoring the AdSense network involves working with publishers to identify and address potential issues. We understand that there are a lot of policies to take into account, and so for minor policy violations our first step will be to issue a warning. The reasons a publisher might receive a warning will vary, but in general they tend to be for violations that can be fixed fairly easily. Examples of these violations range from deceptively labeling ads “Today’s hot deals” to having a minimal amount of adult-content comment spam in a forum. Publishers, after receiving a warning, are given three days to fix their violations. If changes are not made in that time, ad serving will be disabled to the violating site.

There are some situations when we would need to disable ad serving to a site without first sending a warning. We usually reserve this action for egregious violations like adult content, copyright infringement, as well as cases of extreme violence and gore. We may also disable ads to a site when we find a violation that we’ve already contacted a publisher about in the past.

The final and most severe action that our teams can take is to close down an account completely. This normally only happens when we find that a publisher’s entire network consists of violating sites or for repeat policy offenders. If you have received a policy notification from the AdSense team, please visit this help center entry for additional information.

We want to point out that notifications that result from the previously mentioned policy violations are different from notifications sent because of issues with invalid click activity, which are monitored by Google's Ad Traffic Quality Team. Invalid click activity consists of any clicks or impressions that may artificially inflate an advertiser's costs or a publisher's earnings, and for which we decide not to charge the advertiser. For more information about invalid clicks and impressions, please refer to this page, which includes a link to our FAQ page for accounts disabled due to invalid activity.

Lastly, we highly recommend reviewing these guidelines to help avoid policy violations, and to help keep your AdSense account in good standing.

Posted by Andres Schabelman - AdSense Policy team

AdSense Facts & Fiction Part III: The stats pipeline

Fiction: Site maintenance periods and delays in my AdSense reports mean that data isn’t being recorded properly.

Fact: Although there can sometimes be delays in the stats pipeline, all data is still tracked accurately.

We call the process of tracking your clicks, impressions, and earnings the “stats pipeline.” The stats pipeline runs continuously, reviewing the logs of activity written by our ad serving system, aggregating them, and updating the storage system. So that we can generate these statistics quickly and reliably, without losing any information, the process of aggregating your statistics spans several data centers.

Sometimes in rare cases, the process for aggregating stats can be delayed for several hours. This can happen for a few possible reasons:

• We sometimes make updates to our datacenter to make use of the latest technologies. However, these don’t affect how your clicks are tracked or how much you earn. Depending on the time it takes for the updates to complete, you may notice that stats are delayed by several hours.
  
  
• We have scheduled database down-times, generally on Saturday mornings (Pacific Time). Since the process of aggregating your statistics depends on database data, any such downtime also leads to delay in statistics. I’d recommend reading this Inside AdSense post for more information about these downtimes.
  
  
• On rare occasions, data centers can have unforeseen problems, causing unplanned delay in updating statistics.

These downtimes only delay your statistics -- they don’t impact the actual tracking of your statistics. We make sure that all events are processed exactly once, and we have implemented a number of internally and externally audited verification procedures to ensure that this is the case. Also, events in the aggregation pipeline are processed in a way that’s not specific to a particular publisher, so all of you should get your stats updates at the same time.

When downtimes occur, we work to notify publishers in advance and as quickly as possible using this blog, the AdSense Help Forum, and our Known Issues page. We understand how important it is for you to have up-to-date statistics, and continue to work towards making sure that the delays are kept to a minimum.

Posted by Dia Muthana - Inside AdSense Team

AdSense Facts & Fiction Part II: Electronic Funds Transfer

Fiction: Google doesn’t support Electronic Funds Transfer in my country because they don’t like me!

Fact: There are many factors we have to consider when launching EFT in new countries. In the meantime, please know that we’re always working towards expanding our payment options for publishers in all regions.

Where we can provide in-country EFT depends on a number of factors. Whenever we launch Electronic Funds Transfer, our fastest payment method, in a new country, we hear a number of requests to launch it in even more countries. Don’t worry -- we hear you! We’d like to launch EFT in as many countries as possible, but there are many things that we need to take into consideration before launching it, including legal and banking restrictions.

We’re working constantly to overcome the hurdles to launch EFT in more countries, so thanks for being patient with us. We also know that you are the local experts -- if there are payment methods that we don’t offer, but would work well for you otherwise, please leave us a comment! We’d love to have good suggestions from those who know best.

Posted by Posted by Elizabeth Ferdon - AdSense Payments team

AdSense Facts & Fiction Part I: Placement targeting

Fiction: Targetable placements are difficult to set up and don’t do anything for my site

Fact: It only takes seconds to convert your custom channels into targetable placements. This simple change can help increase your visibility to advertisers, and boost your revenue.

Advertisers already take advantage of contextual targeting to have their ads appear next to your content. They also have the option to selectively target sites they know are relevant to their ads -- when you’ve created targetable placements, advertisers can dig even deeper and find the most relevant sections of your site to place their ads.

If you’re not familiar with channels, check out our Help Center for steps on how to change your custom channels into targetable placements.

When writing the description of your channel, keep in mind things an advertiser might like to know. For example:

• What kind of content does this channel reflect?
  
• Is the channel on a specific section of your site (e.g. a forum section, blog section, etc.)?
  
• Are your ads above-the-fold (ATF)? In other words, can a user see them without needing to scroll down the page?
  
• Who is your target audience (gender, interests, income level, etc)?

Your description may resemble something along the lines of: “This is a 300x250 ATF ad unit on the football section of a sports blog. My audience is 75% male, age 18-35, earning between $50,000-$80,000 per year.”

To see the impact that placement targeting has on your site, check out this YouTube video on generating reports that break out your contextual and placement targeted revenue.

You can further increase your visibility to advertisers by taking full advantage of DoubleClick AdPlanner, a media planning tool that allowed advertisers to find their audiences across the web. Take a look at our earlier blog post to find out more.

With these small changes, you make it easier for advertisers to find your site, increase your placement targeting potential, and open the door to generating more revenue.

Posted by Rishan Mohamed - Inside AdSense team