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Reply to: job-nmezf-1137817937@craigslist.org [Errors when replying to ads?]
Date: 2009-04-24, 7:39AM PDT
Diesel, a world famous brand that just celebrated xXx years, is looking for a Store Manager for our San Jose store. Are you a great leader? A Fashion Lover?
After reading the below job description, if you meet the qualifications, please submit your resume, including your position of interest in the subject line.
Please also note desired compensation.
Thanks for you interest in the Diesel Planet!
The Store Manager is responsible for achieving store sales and maximizing profitability through the effective management of the store team and implementation of company program, policies and procedures. The Store Manager takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the Diesel Brand and values. The Store Manager is responsible for continuously improving and developing Store Management skills through assignment of specific responsibilities (Visual/Merchandising/ Operations) to Assistant Manager and Supervisor.
SALES/PROFIT
• Meet store sales and target.
• Maximize store profitability through optimization and the controlling of Discounts, Costs (General expenses and payroll), Stock loss, sell thru and Stock turn.
• Communicate and follow up on business needs and potential actions to Head Office in order to achieve the Key Performance Indicators.
PEOPLE MANAGEMENT
• Recruitment and Employee Relations
Manage the recruitment process in line with Head Office guidelines and policy, using the tools provided.
Manage performance, discipline or dismissal issues in collaboration with Head Office.
• Training
Ensure induction is given to all new recruits, in all aspects of their job responsibilities, including company history, customer service, and product knowledge and store operations.
Provide development and training for store personnel through effective and ongoing use of store training tools, in particular the Customer Service “Welcome to our Home” training programme.
• Development & Performance management
Identify strengths and areas of development of store personnel, both promote and encourage their professional development by using tools and best practices provided by Head Office.
Ensure that store personnel reviews and performance appraisals are carried out in a timely manner and in line with Head Office standards.
Management and Organization
Establish and maintain a positive, professional and sales orientated environment, and promote a culture open to internal feedback.
• Achieve the maximum effectiveness in the management of the work load.
• Organize and lead regular store meetings to communicate store targets, priorities and other relevant subjects to the store team.
CUSTOMER SERVICE
• Represent and promote to store team the meaning and the importance of Customer Service as outlined in the Diesel Customer Service book and training program.
• Empower staff to use best practices in managing all Customer Service issues.
• Continuously monitor quality of customer service through Key Performance Indicators.
• Ensure sales associates are developing and retaining long-term clients.
MERCHANDISING and VISUAL MANAGEMENT
• Constantly monitor store merchandise standards and needs through appropriate reports and store team feedback.
• Communicate product needs and quality issues to Head Office merchandising department.
• Proactively manage any merchandising needs in an efficient way.
• Take ownership of the visual standards and ensure all Visual Merchandising guidelines (criteria and quantities) are implemented effectively, that all product presentation is maintained according to Diesel standards and guidelines (Seasonal Visual Merchandising Book) and that the store’s commercial needs are met.
• Ensure constant updates and training of all store personnel.
• Slow seller management: collaboration with Head Office Visual Team to emphasize commercial store needs.
• Provide Head Office with ongoing feedback by using existing forms.
OPERATIONS
• Maximize efficiency and protect business integrity by applying Store Operations policies and procedures provided by Head Office.
• Floor coverage
Ensure efficient floor coverage and high level of productivity by utilizing the Scheduling tool provided in order to achieve business objectives and maintain Diesel’s standards.
• Store Maintenance
Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
• Cash Desk- responsible for all cash desk duties.
LOSS PREVENTION
• Minimize stock loss by implementing and executing all control policies and procedures.
• Hold store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures.
• Organize and carry out an accurate stock take by implementing the Stock Take Procedure.
LEGAL COMPLIANCE
• Ensure that the store is legally compliant with all local health and safety legislation.
• Ensure that store personnel practices are legally compliant following the terms and conditions of Employment while following work time regulations and equal opportunity legislation.
• Maintain safe and clean working conditions for employees and customers.
BRAND PROTECTION
• Consistently promote and represent Diesel Brand values at all times, ensuring the store team understand and communicate them to the consumer.
• Ensure that all promotions and PR activities are implemented in line with Head Office guidelines.
Required Experience/ Qualifications:
- Store Management experience in apparel retailer
- Strong Customer Focus
- Proficient in Excel.
- Compensation: Competitive
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
Posted by Ely Estoesta
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