by Noah Geisel
My life is such that I attend a fair number of meetings. In recent years, a vogue best practice that has emerged is to start off the agenda with Norms. For the uninitiated, this is the new word for rules. A facilitator could probably explain better than I that norms are not exactly rules as one does not follow nor break norms; norms are simply the behaviors that we collaboratively agree to exhibit. You know the drill: “One person speaks at a time.” “All ideas will be heard and respected.” My favorite norm (I’m being sincere here!) is one I learned during an ADL World of Difference training: Oops & Ouch.
The Oops & Ouch rule, er, norm, is an invaluable tool in groups and meetings. The idea is simple: If I say something that I subsequently wish I could take back, I am encouraged to say, “Oops.” Think of it as a verbal Mulligan. A second chance to make a first impression. Likewise, if I am hurt, offended or in any way negatively impacted by something someone else says or does, I let it be known not by screaming, pointing or demanding an immediate letter of resignation but rather respond, “Ouch.” Instead of kicking the desktop computer (here, symbolizing our meeting) to the floor in frustration at its refusal to cooperate, this norm allows us to do a calm Control + Alt + Delete and reset relations.
An important piece of the Oops and Ouch norm is that we are assuming good intent in others. Even if we can’t assume it, we must give the benefit of the doubt. With this foundation in place, we are empowered to let someone know with a single word that all is not well on the USS Good Meeting cruise ship and that we need to recheck the navigation tools before we steer straight into a dark storm that knocks out power to the freezers and all causes all of the vacationers to get E.coli poisoning at the evening’s Tiki barbecue.
But enough with my B-rate analogies. The catalyst to my writing this comes from the bullet-proof tiger of an analogy that is John T. Spencer’s running blog posts on his Living Facebook Experiment.
Imagine the more civilized world of digital citizenship in which we would be living if in addition to the “Like” button, Facebook offered us the ability to click “Oops” or “Ouch” on any post. It would be great if our email apps and providers would afford us the same luxury. Who among us would not cherish the opportunity to go back and eat crow with a humble “Oops” declaration? (Though likely none of us more so than this guy)
Better yet, allow yourself the fantasy that we all practiced Mr. Spencer’s experiment. This would mean that Living Facebook would include rolling down the window to yell “Ouch” to an inconsiderate driver or saying “Oops” after being informed that it will ALWAYS be too soon to crack Michael Jackson jokes.
Best of all would be the fact that instead of thinking you awkward, listeners would know exactly what you were talking about. It is, after all, an experiment in living Facebook, and if there is one norm ubiquitous in most our lives, it is Facebook.
Showing posts with label digital citizenship. Show all posts
Showing posts with label digital citizenship. Show all posts
Sunday, June 5, 2011
Oops & Ouch
by Noah Geisel
My life is such that I attend a fair number of meetings. In recent years, a vogue best practice that has emerged is to start off the agenda with Norms. For the uninitiated, this is the new word for rules. A facilitator could probably explain better than I that norms are not exactly rules as one does not follow nor break norms; norms are simply the behaviors that we collaboratively agree to exhibit. You know the drill: “One person speaks at a time.” “All ideas will be heard and respected.” My favorite norm (I’m being sincere here!) is one I learned during an ADL World of Difference training: Oops & Ouch.
The Oops & Ouch rule, er, norm, is an invaluable tool in groups and meetings. The idea is simple: If I say something that I subsequently wish I could take back, I am encouraged to say, “Oops.” Think of it as a verbal Mulligan. A second chance to make a first impression. Likewise, if I am hurt, offended or in any way negatively impacted by something someone else says or does, I let it be known not by screaming, pointing or demanding an immediate letter of resignation but rather respond, “Ouch.” Instead of kicking the desktop computer (here, symbolizing our meeting) to the floor in frustration at its refusal to cooperate, this norm allows us to do a calm Control + Alt + Delete and reset relations.
An important piece of the Oops and Ouch norm is that we are assuming good intent in others. Even if we can’t assume it, we must give the benefit of the doubt. With this foundation in place, we are empowered to let someone know with a single word that all is not well on the USS Good Meeting cruise ship and that we need to recheck the navigation tools before we steer straight into a dark storm that knocks out power to the freezers and all causes all of the vacationers to get E.coli poisoning at the evening’s Tiki barbecue.
But enough with my B-rate analogies. The catalyst to my writing this comes from the bullet-proof tiger of an analogy that is John T. Spencer’s running blog posts on his Living Facebook Experiment.
Imagine the more civilized world of digital citizenship in which we would be living if in addition to the “Like” button, Facebook offered us the ability to click “Oops” or “Ouch” on any post. It would be great if our email apps and providers would afford us the same luxury. Who among us would not cherish the opportunity to go back and eat crow with a humble “Oops” declaration? (Though likely none of us more so than this guy)
Better yet, allow yourself the fantasy that we all practiced Mr. Spencer’s experiment. This would mean that Living Facebook would include rolling down the window to yell “Ouch” to an inconsiderate driver or saying “Oops” after being informed that it will ALWAYS be too soon to crack Michael Jackson jokes.
Best of all would be the fact that instead of thinking you awkward, listeners would know exactly what you were talking about. It is, after all, an experiment in living Facebook, and if there is one norm ubiquitous in most our lives, it is Facebook.
My life is such that I attend a fair number of meetings. In recent years, a vogue best practice that has emerged is to start off the agenda with Norms. For the uninitiated, this is the new word for rules. A facilitator could probably explain better than I that norms are not exactly rules as one does not follow nor break norms; norms are simply the behaviors that we collaboratively agree to exhibit. You know the drill: “One person speaks at a time.” “All ideas will be heard and respected.” My favorite norm (I’m being sincere here!) is one I learned during an ADL World of Difference training: Oops & Ouch.
The Oops & Ouch rule, er, norm, is an invaluable tool in groups and meetings. The idea is simple: If I say something that I subsequently wish I could take back, I am encouraged to say, “Oops.” Think of it as a verbal Mulligan. A second chance to make a first impression. Likewise, if I am hurt, offended or in any way negatively impacted by something someone else says or does, I let it be known not by screaming, pointing or demanding an immediate letter of resignation but rather respond, “Ouch.” Instead of kicking the desktop computer (here, symbolizing our meeting) to the floor in frustration at its refusal to cooperate, this norm allows us to do a calm Control + Alt + Delete and reset relations.
An important piece of the Oops and Ouch norm is that we are assuming good intent in others. Even if we can’t assume it, we must give the benefit of the doubt. With this foundation in place, we are empowered to let someone know with a single word that all is not well on the USS Good Meeting cruise ship and that we need to recheck the navigation tools before we steer straight into a dark storm that knocks out power to the freezers and all causes all of the vacationers to get E.coli poisoning at the evening’s Tiki barbecue.
But enough with my B-rate analogies. The catalyst to my writing this comes from the bullet-proof tiger of an analogy that is John T. Spencer’s running blog posts on his Living Facebook Experiment.
Imagine the more civilized world of digital citizenship in which we would be living if in addition to the “Like” button, Facebook offered us the ability to click “Oops” or “Ouch” on any post. It would be great if our email apps and providers would afford us the same luxury. Who among us would not cherish the opportunity to go back and eat crow with a humble “Oops” declaration? (Though likely none of us more so than this guy)
Better yet, allow yourself the fantasy that we all practiced Mr. Spencer’s experiment. This would mean that Living Facebook would include rolling down the window to yell “Ouch” to an inconsiderate driver or saying “Oops” after being informed that it will ALWAYS be too soon to crack Michael Jackson jokes.
Best of all would be the fact that instead of thinking you awkward, listeners would know exactly what you were talking about. It is, after all, an experiment in living Facebook, and if there is one norm ubiquitous in most our lives, it is Facebook.
Wednesday, March 9, 2011
New Tools -- New Responsibilities
by Mary Beth Hertz
"Can I use a pencil?"
"Do you have a piece of paper, Ms Hertz?"
"Can I just please write it down, Ms Hertz?"
I get these questions in my lab from time to time. My answer is always, "No," provided the student is not writing down a password or URL to take home or if the student has an IEP or other individualized learning plan. I answer that my job is to teach them how to use technology instead of paper to solve problems and organize ideas. I am showing them a different tool to use--one that I believe will be ubiquitous by the time they are my age. One that they are already at a disadvantage with because of access at home and lack of proper instruction in the past.
It is my belief that my students will be required, like no other generation has in a long time, to replace some of the tools we have grown accustomed to with new tools that often do the same job, only more efficiently and often better.
With these tools comes new responsibility.
See, not only am I teaching kids how use computers to do more than search YouTube and play games, I am also responsible for sending good digital citizens out into the world. More and more conversation and interaction between people is moving online, and children are joining those conversations at a younger and younger age.
Just as teaching with just a pencil and paper no longer suffice, teaching courtesy and manners face to face no longer suffice. While both are an integral part of our formative years, we cannot stop there. Students who cannot type or navigate a computer will be left behind. Young adults who have not learned how to conduct themselves online will have dire consequences--some immediate, some later in life.
I am charged with making sure that my students leave my classroom prepared to engage in an online world in a meaningful, collaborative and respectful way. It is my job to give them the technical skills and the social know-how that will help them navigate their futures.
"Can I use a pencil?"
"Do you have a piece of paper, Ms Hertz?"
"Can I just please write it down, Ms Hertz?"
I get these questions in my lab from time to time. My answer is always, "No," provided the student is not writing down a password or URL to take home or if the student has an IEP or other individualized learning plan. I answer that my job is to teach them how to use technology instead of paper to solve problems and organize ideas. I am showing them a different tool to use--one that I believe will be ubiquitous by the time they are my age. One that they are already at a disadvantage with because of access at home and lack of proper instruction in the past.
It is my belief that my students will be required, like no other generation has in a long time, to replace some of the tools we have grown accustomed to with new tools that often do the same job, only more efficiently and often better.
With these tools comes new responsibility.
See, not only am I teaching kids how use computers to do more than search YouTube and play games, I am also responsible for sending good digital citizens out into the world. More and more conversation and interaction between people is moving online, and children are joining those conversations at a younger and younger age.
Just as teaching with just a pencil and paper no longer suffice, teaching courtesy and manners face to face no longer suffice. While both are an integral part of our formative years, we cannot stop there. Students who cannot type or navigate a computer will be left behind. Young adults who have not learned how to conduct themselves online will have dire consequences--some immediate, some later in life.
I am charged with making sure that my students leave my classroom prepared to engage in an online world in a meaningful, collaborative and respectful way. It is my job to give them the technical skills and the social know-how that will help them navigate their futures.
Subscribe to:
Posts (Atom)