When it comes to running a business it is important to have a good telecoms and IT set up from the off-set, systems which will move forward with you as your needs change and your team grows. However the time of purchasing these systems individually as stand-alone entities is becoming a thing of the past. Technology convergence is pushing the boundaries to offer business much more value with all-in-one solutions saving money and gaining more exciting features.
Unified communications has enabled new technology to develop to produce powerful business communication tools. We are seeing the emergence of CRM and Telecom (VoIP) services offering a seamless solution to capturing internal and external communications in a really meaningful way.
Teams can now work online from anywhere accessing and sharing crm and Call data all together centralised in one place. Everyone in the team is kept up to date with all the latest communications and correspondence as it happens. All forms of communication is recorded so can copies of emails be integrated into the CRM database, documents attached and stored, notes captured but also voice mail, SMS messaging, call recording and call logs can be included too.
Each client contact record stores all of these communication sources to ensure that the whole team can view this information centrally at an individual contact level. No more duplication, lost information everyone is able to work more productively viewing who said what to whom in real-time.
Integrated CRM and telecoms enables business managers of sales teams to do their jobs more effectively. The system is invaluable for managing home workers, remote workers or call centre teams. The remote workers can log into the system anytime of the day and stay connected with the rest of the team as share information as well as boost morale.
Telesales Managers can view individuals daily activity by monitoring call volumes on a per individual basis, helping to identify star players and others team members who may require more training and motivation. Managers get access to call logs and call recording helping to improve customer service and an ideal way to train remote workers by providing feedback and guidance.
This type of technology is helping to revolutionise the Home Business market to provide software and telecoms at affordable pricing that can be linked centrally to the main office. It also helps to motivate the team as they can be connected online with the rest of the team. Team activity can be displayed in real-time so when that new deal is closed all the team know about it. Unified communications helps to keep everyone in touch anywhere and everywhere.
Unified communications has enabled new technology to develop to produce powerful business communication tools. We are seeing the emergence of CRM and Telecom (VoIP) services offering a seamless solution to capturing internal and external communications in a really meaningful way.
Teams can now work online from anywhere accessing and sharing crm and Call data all together centralised in one place. Everyone in the team is kept up to date with all the latest communications and correspondence as it happens. All forms of communication is recorded so can copies of emails be integrated into the CRM database, documents attached and stored, notes captured but also voice mail, SMS messaging, call recording and call logs can be included too.
Each client contact record stores all of these communication sources to ensure that the whole team can view this information centrally at an individual contact level. No more duplication, lost information everyone is able to work more productively viewing who said what to whom in real-time.
Integrated CRM and telecoms enables business managers of sales teams to do their jobs more effectively. The system is invaluable for managing home workers, remote workers or call centre teams. The remote workers can log into the system anytime of the day and stay connected with the rest of the team as share information as well as boost morale.
Telesales Managers can view individuals daily activity by monitoring call volumes on a per individual basis, helping to identify star players and others team members who may require more training and motivation. Managers get access to call logs and call recording helping to improve customer service and an ideal way to train remote workers by providing feedback and guidance.
This type of technology is helping to revolutionise the Home Business market to provide software and telecoms at affordable pricing that can be linked centrally to the main office. It also helps to motivate the team as they can be connected online with the rest of the team. Team activity can be displayed in real-time so when that new deal is closed all the team know about it. Unified communications helps to keep everyone in touch anywhere and everywhere.
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