Consumer Experience/Marketing Coordinator (Los Angeles)

Online retail boutique agency is looking to hire an advocate of optimal consumer experience to cover a variety of responsibilities related to our day to day operations. You must be a highly motivated individual that can foster positive customer interaction through various channels. Direction will typically come from senior Operations and Marketing staff.

Responsibilities

* Rapid response to customer inquiries via email and/or telephone concerning our products and services
* Work closely with internal employees and vendor representatives to resolve and record customer issues
* Contribute to customer-facing initiatives including twitter, blog posts and online surveys
* Recommend changes to website, products, or services to fulfill customer needs
* Process payments and credits through interaction with our back-end system and payment portal

Requirements

* A strong embrace of consumer and business information security
* Excellent written and oral communication skills
* Organized and detail oriented
* Experience with PCs and Microsoft Office Products
* Previous Customer Support experience a plus

At the end of the day, though, you are:

* Passionate about music, fashion and growing a business

• Location: Los Angeles
• Compensation: $30,000
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Posted by Kris Iringan