Twig & Fig is an independent, couture invitation studio/retail storefront, located in North Berkeley with local, national and international accounts. We are currently seeking a sharp, attentive, upbeat, people-friendly, organized person to help us interface beautifully with an expanding clientele. This is a full-time position.
Our diverse business involves 3 aspects: couture invitations (retail & wholesale), in-house design & letterpress studio printing, and our paperie (retail storefront). We're looking for an exuberant, while grounded, person to work enthusiastically as the accounts coordinator of our intimate creative team.
This position will encompass two aspects: Accounts Coordination & paperie sales assistance: As Account Coordinator you'll be the friendly and knowledgeable contact person for all inquiries for wholesale and retail custom orders. Your responsibilities would be to:
• efficiently handle all incoming customers' phone/email inquiries through holding an enthusiastically thorough knowledge of our capabilities, products and services
• fulfill job financials: generate quote, invoices, process all A/R payments
• coordinate job details with production and printing teams to assure accurate and well-communicated details within team and relay info back to clients
• track and communicate regularly with customers/retail shops regarding job status
Paperie sales: your "office" will be the paperie storefront. so your duties will cross-over such tasks as opening/closing shop, assisting customers in a cheery fashion, checking-in/pricing new merchandise.
Sales assistant:if your experience/willingness permits; assist in consulting with walk-in clients who wish to order personal stationery, business cards, and wedding/event invitations.
What sort of person we're ideally seeking:
• 2+ years experience within retail store, stationery business or comparable
• passionate about customer service
• strong communication skills (verbal, phone, email)
• truly organized in all aspects, with strong emphasis on keeping focused
• detail-oriented at an efficient pace
• able to work autonomously--but enjoys the environment of team support
• strong computer skills, open to learning new software (and Mac platform)
• enthusiastic people-person with fun attitude and upbeat attitude
• enjoys prioritizing and proactively takes on tasks
• handles deadline-driven, stressful situations with ease and finesse
• creative background/strong eye/appreciation for graphic design welcome
• seeking a position where you can stay, grow, be appreciated and fulfill your talents and skills
the schedule: tuesday to saturday 10-6
To apply: please submit a cover letter describing how your skills would work well with this position along with a résumé of work experience pasted into the email document (or a PDF if you have a really lovely resume you want us to see :).
PLEASE, keep all communications about this job limited to email (no phone calls or in-store visits). We really appreciate your cooperation with this.
Thank you! We look forward to reviewing your application.
Compensation: starting at $30k; commensurate with experience. Health benefits + 401k plan offered.
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Posted by: Giselle Solorzano
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