Directski.com goes Google

Posted by Ronan Hughes, CTO at Directski.com

Editor's Note: Next up, we’d like to welcome Ronan Hughes, Chief Technical Officer at Directski.com, a web based travel company based in Dublin. Directski.com migrated to Google Apps six months ago with the help of Google Apps Authorized Reseller, Baker Security & Networks. Learn more about other organizations that have gone Google on our community map or test drive life in the cloud with the Go Google Cloud Calculator.

Directski.com have been in business for over ten years, with a mission to make ski holidays more affordable for all. As a 100% web based company, Directski.com doesn’t have glossy brochures, expensive middlemen, high street shops or call centers. We’ve developed a market leading website that has been designed specifically for the sale of ski holidays. We have 30 full time employees and large numbers of seasonal staff that provide ski packages to over 200 European ski destinations.

Effective use of technology has been a key driver and cornerstone of our success. For example, we have used open source products to provide us with scalable, flexible and secure IT systems that have allowed us to grow rapidly but in a cost effective and pragmatic manner. We are always thinking about how technology can simplify and enhance our business processes so that we continually live up to our mission of helping our customers to “ski for less.”

Recently we examined how cloud computing could help us keep this advantage over our competitors. One product that quickly caught our attention was Google Apps and we implemented it across our organisation. The migration to Google Apps was seamless and our employees love it. It’s a huge improvement on our old system and it simply takes care of itself. Our employees find it very intuitive and the combination of Gmail, video sharing, chat and Google Docs allows for great team collaboration across our 5 offices.

Google Apps has numerous advantages for us; it has helped us control our costs, allowing us to focus on the core IT projects that will will add value for our customers, and, in turn, for our business. It is easy to use and offers cutting-edge functionality. Required training is minimal which is very important to us given the large number of seasonal staff we employ. Being a fast-paced, nimble travel company, accessibility is of paramount importance to our team and Google Apps provides this for us.

We’re so impressed with our migration to Google Apps that we’ve put together a quick video to tell you more! We would recommend Google Apps to any faced paced, innovative company.

Celebrating small businesses and integrated, easy-to-use web tools

Posted by Joanne Schneider, Google Apps Small Business Team

In honor of National Small Business Week, we’d like to take time this week to share ways that Google Apps and the Google Apps Marketplace can help small businesses work more productively and efficiently.

Today, we’re highlighting a few of the Small Business Web apps in the Google Apps Marketplace, and how our customers run their businesses on them every day. Google shares the Small Business Web’s dedication to providing tools that have enterprise-grade functionality, as well as align with small businesses’ priorities.

Apps that work together
Particularly for companies without a dedicated IT team or person, the list of necessary business tools can quickly become unmanageable. Web apps that provide deep integrations with Google Apps and with each other are especially useful for growing businesses that don’t have time to manage multiple, distinct applications.

Olark lets customers live chat with website visitors directly from the Gmail interface through Google Talk, and provides easy access to chat transcripts. Peter Macaulay of KitchenwareDirect.com.au says, “The ability to live chat with customers without leaving the Google Apps interface is a huge productivity advantage. The simple and elegant implementation meant we were up and running in a matter of minutes. Staff members are easily able to set their availability for chat, enabling them to easily multi-task.”

WORKetc is another app that makes Gmail into the front end workspace, but for CRM, project management, and customer support. It let’s you easily share emails related to particular projects with relevant team members without forwarding or copying other email addresses. D. Hogan of Varis Energy says, “Any emails that need to be shared with my team get tagged in the WORKetc gadget that is built right into Gmail. This immediately lets everyone else who is assigned to a project or lead have access to the new information from the received email.”

Access all the time
As compared to larger businesses, small businesses are even less suited to managing servers, and tend to have many employees on the road or in non-office locations. Accessing their data and documents from anywhere, on any Internet-connected device is a core benefit of using web-based tools like Google Docs. OfficeDrop digitizes paper documents to make them text-searchable in Google Docs. Greg Skidmore of Belpointe Asset Management says, “Each month we send a box of paper files to OfficeDrop and have them scanned directly into Google Docs. If I have a document that I need scanned right away, I use OfficeDrop’s scanning software, ScanDrop, and upload it immediately.”

Easy to Use
Small business owners and employees often wear a lot of hats and they’ve asked for solutions that are easy to learn and use. Michael Bower of Michael Bower Digital says, “I always need to know where my money is, without wasting time organizing my paperwork. As my business grew, I was losing control of my cashflow. Both Google Apps and FreshBooks have just enough features to keep my workflow and invoicing organized, allowing me to focus on my work.”

These are just a few examples of the many Small Business Web app vendors in the Google Apps Marketplace who provide the functionality and integrations a small business needs. Over 30 Google Apps Marketplace apps have already joined the Small Business Web and declared their commitment to helping small businesses focus on what they do best. They include:

Finance Bill.com billFLO EchoSign Expensify FreeAgent Freshbooks Harvest Kashoo Outright Shoeboxed

CRM Assistly Batchbook CRM Capsule CRM Connect2Field Disqourse CRM Get Satisfaction PipelineDeals SAManage Solve360 CRM Tactile CRM WorkETC

Doc Management Box.net FormLizard OfficeDrop Collaboration MindMeister Teambox uberVU YoolinkPro

Sales and Marketing Mailchimp Olark SiteKreator VerticalResponse zferral

We celebrate National Small Business Week to recognize the importance of small businesses for promoting a healthy economy, and we’re excited to help them continue to grow and succeed through the smart use of technology.

Broadway Malyan improves accessibility and lowers costs by going Google

Editor’s note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Ali Ball, CIO of Broadway Malyan. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

Broadway Malyan is an award-winning international practice of architects, urbanists and designers with a highly dispersed workforce. Headquartered in the U.K, we have over 500 employees working across 13 offices throughout the UK, Europe, the Middle East, Latin America and Asia. The practice also has project offices in Baku and Edinburgh, and associated offices across Europe. In September 2010 we made the decision to switch to Google Apps with the support of Cloudreach, a UK-based Google Apps Authorized reseller and Cloud solutions system integrator. They have extensive experience in migrating businesses to Google Apps, and place a particular emphasis on managing business change and application development.

Our main motivation for moving to the cloud was to simplify our IT infrastructure and improve accessibility. After consultation from Cloudreach, we felt that Google Apps would provide exactly what we needed in terms of a greatly simplified service for our global user base and the accessibility that our mobile users require. We had recently upgraded to Microsoft Exchange 2010, however there were some major operational costs involved in running that platform. Despite those recent upgrade costs, there was still a significant financial advantage in moving directly to Google Apps.



From a day-to-day perspective, we were able to introduce our users to a new way of working through the real time collaboration in Google Docs. This method of working helps us significantly when building proposals or customer presentations. Giving users the ability to collaborate on documents and presentations online, and also use the chat and video features has not only increased our efficiency, but it has also saved us money by reducing the amount of travel required.

With Google Apps, the average user’s inbox storage has increased significantly from 1Gb to 25Gb meaning they never have to delete an email again. Plus, with Gmail’s built-in search feature they can find an email or chat message in an instant.

We have also implemented a mixture of Google Groups and Google Sites as a direct replacement for public folders, which will no longer be supported by Microsoft.

We’ve already saved a significant amount of money by moving to Google Apps, but I estimate savings will continue to increase in the future since we’ll no longer have to carry out upgrades to server-based applications, or spend management time on it. For example we no longer have to buy care packs for all of our Microsoft Exchange servers, or worry about purchasing new disks for the storage arrays when we reach capacity. To accomplish what we have with Google Apps using traditional hosted solutions would be almost impossible, and certainly cost-prohibitive. We’ve also made ourselves less dependent on office infrastructure. Everything now runs smoothly, with no intervention from us.

Posted by Ali Ball, Broadway Malyan

Expanding the Google Apps Reporting API for resellers

Cross-posted on the Google Apps Developer Blog

The Google Apps Reporting API lets administrators programmatically get information about their Google Apps environment, and today we're expanding access to the API for Google Apps Authorized Resellers. Resellers can use the API to gain a better understanding of how their customers are using Google Apps, so they can better personalize the service they provide to their customers.

Specifically, resellers can retrieve the following usage reports with the API:

• Accounts – Contains a list of the customer’s end-user accounts on a particular day.
  
• Activity – Identifies the number of customer end-user accounts as well as the number of active and idle accounts over several different time periods.
  
• Disk Space – Shows the amount of disk space used by a customer’s mailboxes.
  
• Email Clients – Identifies how the customer’s end-users access their accounts on a day-by-day basis.
  
• Summary – Contains the customer’s total number of accounts, total mailbox storage usage and total mailbox quota.

The Reporting API is one of several features we’ve been working on to let Google Apps resellers – over 2,000 and growing – understand and serve their customers better. If you’re an IT solution provider, we invite you to learn more and get started building a practice around bringing Google Apps to your customers. The Google Apps Authorized Reseller program is designed to help you enhance and strengthen your customer relationships.

Posted by Namrata Gupta, Google Apps Engineer

Ireland's Belle and Rollo goes Google

Editor’s note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Michael Wejchert, IT manager of Belle and Rollo, which was founded by his wife Carla Wejchert. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

Belle and Rollo is an Ireland-based online children's lifestyle store offering a unique and eclectic range of items for children and families. It opened in Autumn 2010 and uses Google Apps as the heart of its communication infrastructure.


When we embarked on the path to open our store in January 2010, I was in the position of creating a business from the ground up and making critical decisions for solutions that would help us run an effective and efficient business.

I had come from a business with over 2,000 users on a Microsoft Exchange® system and was familiar with the various issues of cost, maintenance and reliability that affected our day to day communications systems. As a small start-up business, I strongly wanted to avoid the problems I had previously witnessed. We needed to have rock solid reliability but did not want to have the added complexity of running our own email hardware and the added expense of maintenance costs.

From my personal experience using Gmail and Google Docs I felt that a cloud solution would be very suitable for our needs. We needed to have accounts covering email, calendar and contacts that were accessible from anywhere, especially when working from mobile devices. Increasing the number of users quickly is also important for us as our business grows. I researched Google Apps further and contacted Baker Security & Networks - a Google Apps Authorized Reseller - who talked me through the various functionality features which lead to our decision to use Google Apps. They also recommended Irish mobile network 3 who supplied us with Android handsets to allow us to be fully connected to Google Apps when we were away from the office.

After more than six months running Google Apps, I continue to be impressed. As I spend the majority of my time on the road, the Android integration with Google services has been invaluable. Syncing multiple accounts for email, contacts and calendars has allowed me to respond to suppliers immediately and process customer queries and action orders efficiently. Once back in the office (or home) everything is in place and just as easy to access due to the Cloud.

Google Docs has given us a central hub for data creation and storage, with flexible and secure sharing settings. We have recently started to use it to streamline our invoicing process - we can generate invoices from any PC and then store them in the Cloud with Google Docs - removing the problem of being tied to a specific person, location or computer. As we work from various places - office, home office, on the road - it’s very helpful to have a central data store for the company. We have found the collaborative nature of Google Docs a very natural way of working over distance.

I am looking forward to seeing our company grow, safe in the knowledge that our Google Apps system will grow hand in hand with us, and without any of the usual technology growing pains!

Posted by Michael Wejchert, Belle and Rollo Limited

You Can Be Lost in Data Without A Map

Editor's note: From time to time, Google likes to highlight partners and customers who have developed interesting and unique applications using our products. Peter Rossiter is a founder and CEO of Integeo, a company whose product leverages Google Maps API Premier. With over thirty years experience in the IT industry, Peter has led many innovative commercial ventures and research projects.

Location-based services have quickly become pervasive in our everyday lives and maps are now widely used as a convenient and useful visual tool to present data in ways that people can easily relate to.

Business Intelligence (BI) covers a collection of techniques and tools that support an organization’s decision making process. The advent of Google Maps familiarized people with the concept of data points on a map and progressively more and more BI customers are expecting fully integrated maps and spatial analytics with their tools of choice. Seeing data in the context of its location often exposes information previously hidden in the raw data.

But a tool is only useful if it’s usable. You need to focus on solving your business problems not technology. Avoiding the need for specialist programming resources is a good start followed by ensuring the BI skills of a dashboard or report designer are sufficient even if the underlying spatial analysis is quite complex.


Google Maps API Premier is a solid platform for presenting a rich background context of street and satellite data for analysis of business data. The Google API also enables us to dynamically geocode address data and users can zoom to particular areas of interest using our enhanced Google Search facility.



There is a lot more to visualizing data on maps than just plotting points and icons. Integeo’s Map Intelligence comes out of the box with an extensible, easy to use palette of spatial analytical functions. These enable clear and immediate perception of data relationships, groupings, classifications, patterns, trends and variations that stand out when mapped. A summary of the features of Map Intelligence can be found on our website.

At the click of a button, the analytics currently being viewed by a user can be interactively viewed on Google Earth. The dynamic map layers are generated by Map Intelligence from the “facts and dimensions” in the dashboard or spreadsheet, offering the choice to either use KML (KMZ including images, legend, etc.) or a network link that will update from the map Intelligence server whenever the user changes their Google Earth view. All the information and data relationship layers are dynamically available so that as filters are applied in the BI environment they are automatically applied to the view in Google Earth.

Please visit www.integeo.com if you would like to learn more about Integeo and see why Map Intelligence is the only BI product to rank top 10 among purpose built GIS solutions (Ovum Research 2009). We offer integrated mapping analytics incorporating Google Maps API Premier as an “off the shelf” solution for users of all the major BI platforms - currently these include (but are not restricted to) BI products from Cognos (IBM), Business Objects (SAP), Oracle, MicroStrategy, QlikView, Actuate, BIRT, Microsoft Excel and SQL Reporting Services.

Posted By Natasha Wyatt, Google Earth and Maps Team

Dito's Journey as a Google Apps Reseller: screaming "Yeeeehaa" the whole way

Editor's Note: Today’s guest blogger is Jim McNelis, co-founder of Dito, a Google Apps Authorized Reseller and vendor in the Google Apps Marketplace.

Did you know that a little over 100 years ago, before the electrical grid existed, businesses had their own power plants to generate electricity?

As Nicolas Carr points out in his book, The Big Switch, factories used to produce their own electricity and manage those huge generators themselves, rather than outsource to a power company. So not only did companies need to be an expert at manufacturing thing-a-ma-jigs, they also needed to understand and manage their own power plant.

Well, my friends, the cloud is the electrical grid and your in-house server is your power plant.

The cloud has become a viable alternative to expensive, on-site hardware that needs constant tender love and care to stay current. Stop staffing IT to keep your systems from breaking. Instead, enable your IT staff to work on new and innovative initiatives that will drive your business forward by freeing them from the chains of the on-site server.

I've been excited about Google Apps since the day I discovered the service. I was an early Gmail beta tester, and, like many, have been faithful to the awesome service since 2004. When I saw there was such thing as Gmail for your business, I thought to myself, "This is innovative. This is going to change things." Three years later and Google Apps is changing things. It's a lot of fun to participate in a paradigm shift as a reseller, rather than standing by and watching it happen.

My brother Dan and I started Dito in 2007 in order to help small and medium businesses transition to the cloud. Even back then, before the Google Apps Authorized Reseller Program existed, we were providing services around Google Apps. When we were invited to take part in the reseller pilot program, accepting the offer was a logical progression for our business.

Joining the Google Apps Authorized Reseller Program has been a great experience for Dito all around. We've received extensive training, guidance and support from a variety of highly skilled and knowledgeable Google folks. Today, with a growing team of subject matter and Six Sigma experts, Google Apps trainers, and developers, we're able to perform to the high standard of service that our customers have come to expect. And the team is as passionate about Google Apps as I am. As users ourselves, we "dogfood" all new Google Apps features, growing our knowledge of the product and improving our own business processes.

Almost everyday, Dito helps a new customer move from a legacy system into Google Apps. Why are most of them moving? Businesses are moving to Google Apps Premier Edition for many different reasons, but there are a few that resonate across the board: cost, usability, and innovation. Put simply, businesses want to cut current costs while providing employees with a service that is easy to use and is constantly improving. Google Apps fits that bill.

When people ask where we see Dito in the future, I like to use the analogy that we are strapped to a rocket ship (Google Apps) that is taking off into the stratosphere, and we are screaming "yeeehaa" the whole way. We are just really excited about what we do. Dito is committed to providing the best services and solutions for businesses and organizations using Google Apps for years to come. We will continue to evolve with Google Apps and develop custom solutions, like Dito Directory that is available in the new Google Apps Marketplace, that fit the needs of the Google Apps user base.

Find reseller case studies and learn more about the Google Apps Authorized Reseller Program.

Posted by Jeff Ragusa, Google Apps Channel team