Listening is arguably the most basic Interpersonal Skill, and one that writers should be especially interested in mastering.
Granted, writing is basically a solo activity, but personal interactions often steer the various steps in the Writing Process. If you don’t believe this, just think of how projects often get bogged down or go “off track” because of miscommunication or erroneous assumptions.
It's unfortunate, but many individuals confuse listening with their sense of hearing. But hearing and listening are two different things, and if you accept the definition of listening as "hearing with attention" then it's easy to distinguish the two.
In real terms, this means actively engaging in an interaction between you and the other person, something Psychologists and Counselors call "Active Listening". This is not a new concept by any means, but it is one that continues to remain valid, useful and simple to practice. Give it a try. You may be surprised by the results.
Here are the basic steps in the process:
1. Focus on the other person. Stop what you are doing and make eye contact.
2. Hear the other person out without comment.
3. Ask questions without being judgmental.
4. Summarize your understanding of the situation and review possible options.
5. Suggest a mutually acceptable follow up action.
It goes without saying that work environments can be noisy and full of distractions, and this certainly makes listening a challenge for anyone. But an Active Listener will find a way to work around distractions. Do you?
For more information, check out the Business Section of your local library or the Internet where you will find many useful resources on this topic.
Related Links:
10 Tips To Effective And Active Listening
Active Listening Steps
Hear What People Are Really Saying
Jack
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